Director of Client Services - Class Action Settlement Services

Class Action Experience is a MUST HAVE to be considered for this role. 

About Us: 

We are a global leader in risk and financial advisory solutions. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As part of our team, you'll contribute to a collaborative and empowering environment, propelling your career to new heights.

Job Description: 

We are seeking a highly skilled and motivated Director of Client Services to join our team. The ideal candidate will have extensive experience in client relationship management, a strong background in claims and settlement administration, and a commitment to delivering exceptional service.

Key Responsibilities:

• Lead and manage the Client Services team to ensure high-quality service delivery.
• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Oversee the implementation of client projects, ensuring they are completed on time and within budget.
• Collaborate with internal teams to improve processes and enhance client satisfaction.
• Monitor and report on client satisfaction metrics, identifying areas for improvement.
• Provide strategic guidance and support to clients, helping them navigate complex settlement processes.
• Ensure compliance with industry regulations and company policies.

Qualifications:

• Bachelor's degree in Business, Law, or a related field.
• At least 8 years of experience in class action, claims administration, or settlement administration.
• Proven track record of managing client relationships and delivering high-quality service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with employer matching.
• Generous paid time off and holidays.
• Professional development opportunities and continuing education support.
• Collaborative and supportive work environment.

How to Apply:

 Interested candidates are invited to submit their resume and cover letter to James.Story@CyberCoders.com with the subject line "Director of Client Services Application."

Benefits

20 PTO Days plus 4 Floating Holidays
 

Medical
 

Dental
 

Vision
 

401k Match
 

Annual Bonus

Remote
 

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.